A Global Workforce: Why Outsource

70^% of US companies outsource a portion of their operations

Why are you considering outsourcing talent?

Increase profitability
Access to talent
Expand service offerings
Distribute risk

Access to resources in the top two outsourcing destinations in the world, and two of the top seven countries that US companies outsource to.

India and the Philippines are world market leaders for outsourcing IT and business processes.

Country	Projected Revenue (2023)	Projected Annual Growth Rate by 2028	Average Spend per Employee
India	$6.19 billion	10.94%, $10.41 billion	$11.92
China	$23.13 billion	8.87%, $34.38 billion	$29.10
Mexico	$3.87 billion	4.86%, $4.90 billion	$63.95
Brazil	$6.06 billion	5.95%, $8.09 billion	$55.31
Poland	$2.17 billion	5.26%, $2.80 billion	$123.00
Philippines	$0.62 billion	9.03%, $0.96 billion	$12.88

United States BPO Projected Revenue and Average Spend per Employee: By Country

Increase Profitability

• 60%-70% Lower cost of talent

• No operational overhead

• No burden rate

• Tax saving

Access to Talent: INDIA

_2,500,000

New graduates joining workforce each year

_200,000

New graduates joining IT sector each year

_UK

Style education system

_60%

of total global BPO industry

_#52

English proficency

_3,000,000

People in the outsourcing workforce

Access to Talent: PHILIPPINES

_800,000

New graduates joining workforce each year

_140,000

New graduates joining IT sector each year

_US

Style education system

_{10% - 15%}

of total global BPO industry

_#27

English proficency

_1,700,000

People in the outsourcing workforce

Increase Service Offerings

Supporting your strategic growth, outsourcing can be the best solution for your business.

What additional services can you now offer to your clients.

How things look now:

Effective capacity planning is limited by lack of cost efficient qualified talent

Innovation is limited due to the time and cost of new product development

Lack of availability is hindering the ability to offer extended support hours

How they could look:

Effective capacity planning allows for the bifurcation of teams to provide specialized services

Innovation resulting from appropriate staffing, enabling time for collaboration

High availability of customer support options resulting from staff in multiple times zones

Let's Compare

India	Philippines
Population: 1.4 billion	Population: 114 million
Total workforce in outsourcing industry: 10 million	Total workforce in outsourcing industry: 1.7 million
English proficiency: #52 in world	English proficiency: #27 in world
UK-style education system	US-style education system
Reputation for tech talent	Reputation for service talent
Process-driven	Service-driven
70% cost savings	60-70% cost savings depending upon the role
Leading IT outsourcing: 3 million in workforce	Leading call center outsourcing
60% of global BPO staffing	10-15% global BPO market
200,000 new graduates joining IT industry each year	140,000 new graduates joining BPO sector

Distributed Risk through Operational Failover

Resource Availability

Avoid complete service shutdowns as a result of:

Force majeure events
Infrastructure outages
Physical or virtual security incidents

Resource Planning

Allows for effective knowledge transfer and succession planning in the event of:

Insufficient notice period
Immediate termination for misconduct
Health

Liability

Reduced liability for not meeting service level agreements as a result of:

Staffing issues
System availability
Process immaturity

Understanding Value

Leaders in Outsourced Talent

Similar But Different

While India and the Philippines are both leaders in outsourced talent, they are not directly interchangeable. Understanding the nuances makes for the best outsourcing experience.